IT Support Specialist job description. IT Support Specialists assist information technology departments by assisting customers in managing the operation of their computers, operating systems, networking, security, peripherals, data storage and maintenance. They provide IT support by resolving hardware and software problems as well as assisting customers with upgrading or installing new products. Some IT Support Specialists work in a remote manner by using a computer terminal to access a computer at a different site.
A Network Administrator is a specialist in planning the configuration of networks and servers. They are responsible for choosing the technologies that should be used in a certain area or region. The administrator monitors the activity on the network, prepares security plans, designs solutions, and implements service packs and upgrades. In some cases, network administrators help users deal with security threats, resolve service problems, or upgrade computer systems. Network administrators can also be involved in design of the organizations infrastructure to improve its ability to deal with technological issues.
Computer Network Engineers are involved in designing and implementing the networks of a company or other organization. They use various types of hardware, such as hardware devices, firmware, and software to connect to a computer network. These specialists help to detect and prevent attacks to a computer network, protect the network from attacks, and enhance security. Usually these specialists work in close collaboration with computer network administrators.
Cloud Computing IT Support is the deployment of applications and services via the Internet. This technology enables specialists to access servers, databases, and other computer systems via a virtual private server without installing any physical hardware. The cloud is managed by an IT Service Provider (ISP). Many times technicians are called on to deploy and manage these IT services as a part of routine IT support service.
IT Certifications Various professionals like computer network administrators, or IT technicians, have IT certifications which indicate their proficiency in this field. IT certifications are available for those who have worked in this industry for more than five years or for those who have certifications which they have acquired or are currently pursuing. These certifications provide proof that the individual has had significant experience in this industry.
Desktop Support There are several types of desktop support technicians. Certified information systems technicians are able to support specific desktop models and brands of laptops. Other certified information systems technicians are able to support laptop models of any manufacturer. A Desktop support technician is typically specialized in one particular type of support, whether it’s for Windows, Linux, UNIX, or some other OS. Most IT technicians who are self-employed have at least a general knowledge of hardware and operating systems basics. To become a professional Desktop support technician, one must complete an accredited IT technician training program.
Hardware Installation technicians are technicians who install equipment such as computers and printers. Sometimes called “instructors” or “techs,” these technicians are qualified to work with specific brands of hardware. They are also skilled enough to handle complex technical issues such as PC driver installation and troubleshooting, along with basic hardware setup. Desktop support technicians are required to have completed an accredited IT technician training program and pass the hardware installation and troubleshooting exam.
Cloud or Software Development IT technicians are specialists hired by software developers. Software development projects often involve complex projects that involve multiple disciplines, such as database development, website development, graphic design, marketing, and testing. A software developer requires technicians who have a solid background in computer programs, Internet technologies, engineering, web development, and business intelligence. IT technicians can either work onsite with a client or be contracted to work on a contract basis through an IT supplier. Contract IT technicians are usually hired to manage a small project on a temporary basis while the client schedules and completes its software development. Outsourced IT contractors are usually employed as temporary personnel who are sent on short-term contracts by a software developer to fulfill short-term software development projects.