IT support technicians are specialized technicians knowledgeable about computer networks, hardware, software, and applications. They answer phones, send emails, and solve questions about computer hardware and software-based services and products. They are capable of dealing with most consumer concerns via phone or by mail, but some concerns should be handled onsite, particularly if the computer hardware and software needs to be changed or updated. The following tips can help you find top-rated IT service providers in your area who can handle whatever IT issue you have.
A qualified computer support specialist or desktop support technician can easily become a part of a large business staff, working with one or more departments to ensure that a company’s computer network is running correctly and efficiently. Desktop support technicians are also called upon when a technician must access a specific piece of equipment to either fix a problem or perform a service provided by the computer support technician. Desktop support technicians are often integral members of a call center staff or other support staff as well.
There are numerous computer support certifications available today for those in the IT support field. Certifications such as CompTIA A+, CCNA, CCNP, MCSE, MCSA, MCAD, Linux, ITIL, and other certifications are designed to help IT support professionals provide their clients with the highest level of IT assistance. These certifications require hours of study and a test to earn each certification. Some IT support certifications require re-certification every two years, while others are good for five years or longer.
Some certifications required IT support technicians to have include Cisco CCNA or CCNP, which can be obtained through an accredited Cisco Technology Institute course. Cisco is a software company that is considered one of the biggest names in networking. This certification allows IT technicians to communicate effectively over a network. CCNA is the foundation of modern networking. Many other IT specialists choose to take this certification because it is the first step toward obtaining a job in Information Technology (IT). An additional benefit of this certification is that it shows employers that the IT specialist has a basic knowledge of network security and information systems.
Another IT support certification that is used by many IT support technicians is the Microsoft Certified Systems Engineer (MCSIS) certification. This exam is intended for those IT technicians who are familiar with Windows applications and hardware. Many MCSIS certified technicians choose to specialize in specific hardware components, like Microsoftmable Hardware Interfaces (MHFIs), or they may choose to specialize in certain operating systems. The exams for this certification range in difficulty. The first level of certification requires that applicants complete a series of elective classes. After passing the first level, students must again pass a final exam before they are deemed eligible to take the final exam.
Some IT technicians also choose to pursue other IT support technician job descriptions. Some companies, such as Sun Microsystems, prefer to use certified personnel who already have some level of experience. For these positions, IT professionals must have worked with specific software issues, such as Microsoft SQL server problems. In addition, these IT support technicians must understand the Windows operating system and all of its components. They must also demonstrate proficiency in network security.
Other specialist positions in the IT support field require that technicians work with specific computer hardware devices. These technicians must be proficient with the types of hardware that are part of popular brands. Often times, network administrators will work with computers, routers, servers, faxes, phones, modems, and other computer hardware. Network experts must also be proficient with the latest technological jargon that goes along with specific computer models. They often deal with issues such as router repairs or upgrades.
IT support technicians may also work with software developers. Software developers typically develop computer software products. These individuals need to understand the software, install it on a computer, debug it, troubleshoot it, and then program it. If an IT professional fails to understand the complexity of developing software, he or she may not be able to help a software developer in making the best product.