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IT support is primarily a business function of IT departments, which means that all IT departments are involved in providing IT support. This can either be done internally through an individual IT department or by a third-party managed support service. This support service includes fixing problems related to computer hardware, software, networking, security, maintenance, and integration. They provide assistance with a variety of computer needs like upgrades, installation, diagnostics, network security, and data recovery. A number of companies offer IT support services in the UK.

The computer support services may include fixing, preventing, and recovering different forms of computer hardware. Some of the common computer maintenance services include fixing issues related to hardware. Other than fixing hardware issues, they also provide help with computer components including motherboard, processors, graphics, hard disk, sound card, video cards, and USB. They provide remote or onsite computer support in a number of options depending on the customer’s requirements. Some of the popular computer support options include online troubleshooting and maintenance, onsite support, desktop support, server support, and laptop support.

Computer system maintenance is provided to provide IT support. This involves updating the software and hardware installed on the computer system. Most of the companies offering this IT support service provide full system maintenance. They use technicians to carry out system maintenance on a scheduled basis for ensuring proper functioning of the entire computer system.


Computer security maintenance is mainly carried out to prevent security threats such as worms, Trojan horses, spam, and hackers. Some of the security maintenance tasks include fixing, upgrading, installing, reconfiguring, and scanning security appliances such as firewalls, anti spyware, anti virus, and IP cameras. Computer maintenance specialists provide remote or onsite computer support to fix, upgrade, install, reconfigure, and scan for security threats.

Computer networking is a vital part of the IT support provided. It includes installing, securing, monitoring, managing, and maintaining the computer network. Computer networking involves internal and external networks which include cable networks, data centers, switches and routers, internal access lines, and wireless networks. These network systems are usually managed by IT support professionals who are trained and proficient in using antivirus software, email servers, and other hardware and software designed for network management. Computer maintenance experts also perform regular upgrades of hardware and software for better performance.

There are some IT support company processes that are performed on a routine basis in order to ensure optimum performance of the network system. Some of these include system updates, application updates, hardware updates, installation and reconfiguration of software, and database updates. The software that is used for network operations must be updated on a regular basis and then modifications made to accommodate new installations or changes in usage policies. Database maintenance tasks are required to be performed regularly to ensure proper and efficient handling of company data.


IT technical support specialists usually provide support to a variety of clients. Small businesses with fewer employees are normally referred to as small businesses. Larger corporations may have several technicians providing technical support services to a larger number of customers. Many technical support companies also provide remote service options, which allow customers to receive technical support services from other location other than their offices. Technical support technicians are also responsible for performing troubleshooting tasks related to hardware problems and software problems. If a problem occurs with equipment purchased from the company, troubleshooting tasks related to these products are also handled.

IT technical support technicians usually work with computer hardware to resolve hardware or software issues. They may also provide PC support to help owners fix hardware that has been damaged or corrupted. It is not uncommon for an IT technical support technician to provide mobile PC support. Computer repair technicians usually provide mobile PC support in order to help customers who use computers for business purposes rather than for personal purposes.

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