Many companies offer IT support services. The services provided can include software or hardware maintenance, upgrades, migrations, installation, backups, recovery, diagnosing and resolving hardware difficulties, etc. A basic IT support package consists of four basic components: Help Desk, Application Support, Computer Maintenance and Computer Core. All the services mentioned above fall under IT Support.
The Help Desk is the primary point of contact for questions and concerns. Help desk is a representative of the company on site in order to handle all issues and problems that may arise during or after normal business hours. An IT Help Desk has the following responsibilities: Taking care of the computers and their related hardware and software. Calling out when a problem occurs or assisting the client in troubleshooting activities. Responsible for taking care of the computers and their related hardware and software.
When an in-house IT support technician is not available, an independent contractor may be called in as a replacement. An independent contractor has the title of “IT support technician”. They perform similar duties as the in-house support technicians. They take care of the computers and their associated hardware and software. They provide technical assistance to the client in troubleshooting activities. An independent contractor may also be called in to provide support for new hardware.
Local vs. Non-Local Computer Networks
Many times, the role of an IT support technician includes the provisioning of network or local area networks. Network installation or maintenance is typically outsourced to companies with extensive experience in the field. Often, network technicians also provide support for printers, fax machines and other hardware devices. A basic IT support technician provides maintenance services to small offices as well.
In order to be qualified for technical support, one must have a minimum of a high school diploma. A person can train to become an I.T. technician by attending classes offered by community colleges, vocational schools or technical colleges. Many technical support jobs require at least a bachelor’s degree. Those who are employed as a network support technician often attend technical support job schools to supplement their employment.
There are a variety of different personalities that make up an IT support technician. The goal is to provide reliable maintenance to clients. To do this, they must be very organized, able to solve complex problems and have excellent interpersonal skills. An independent service provider will spend most of his/her time on the phone, helping resolve computer issues. A managed services provider, on the other hand, will provide the computer support to a company, and may work either onsite or in the network.
Quality PC Maintenance and Repair
Computer repair technicians, also known as PC repair technicians, diagnose, fix, and improve computer systems. The goal of a PC repair technician is to provide quality maintenance and repair services to businesses and home users. They usually work with personal computers and laptops. These machines include desktop PCs, notebooks, printers, network servers, video game systems, digital cameras and mobile phones. To be qualified for this type of position, someone must be skilled at diagnosing computer related issues, be able to work independently and understand complex technical jargon.
Some technicians specialize in repairing specific computer systems, such as the Microsoft Windows, the Apple Macintosh, Cisco IP phones and Sun Personal Digital Assistant (PDA). Other areas of expertise include medical equipment, industrial maintenance, telecommunications, networking and much more. As with all careers, those who choose to become technical support technicians need to complete an accredited vocational training program. They should be prepared to handle any technical issues that may arise, as they are often required to visit customers’ offices. Those who wish to pursue a career in IT support may want to do some research online for more information.